Terms of service
Frequently Asked Questions (FAQ)
Orders & Production
When will my order be processed?
All products are made on demand. Orders are typically processed within 1–3 business days after purchase.
Can I cancel or change my order?
You can request changes or cancellations within 12 hours of placing your order. After that, production begins and changes are no longer possible.
Shipping
How long does shipping take?
Shipping times vary depending on your location:
- USA & Europe: 5–10 business days
- International: 7–15 business days
Please note: these are estimated delivery times.
Do you offer tracking?
Yes. Once your order ships, you will receive a tracking number via email.
My order is taking longer than expected — what should I do?
Delays can occur due to carriers or customs. If your order seems significantly delayed, contact us and we’ll assist you.
Returns & Refunds
Can I return my product?
Because all items are made on demand, we do not accept returns for:
- Wrong size selection
- Change of mind
What if my product arrives damaged or incorrect?
We’ve got you covered.
If your item arrives damaged, defective, or incorrect:
- Contact us within 7 days
- Send photos and your order number
We will send a replacement at no cost.
Products & Quality
Are your products good quality?
Yes. We work with trusted production partners to ensure high-quality materials and printing.
Will the print look exactly like on the website?
We guarantee the design quality, but slight color variations may occur due to screen settings and printing processes.
How does the “magic mug” work?
Our magic mugs are heat-reactive:
- When cold → the design is hidden
- When hot liquid is added → the artwork appears
Sizing & Fit
How do I choose the right size?
Each product includes a size guide. We recommend checking it carefully before purchasing.
About the Brand
What makes Iconic Football Moments different?
We transform the most iconic moments in football into timeless pieces of art — wearable, collectible, and meaningful.
Are your designs officially licensed?
Our designs are original artistic interpretations inspired by iconic moments in football history.
Contact
How can I contact you?
You can reach us anytime at:
📩 manager@iconiconlineshop.com
We usually respond within 24–48 hours.